About Us

Driving business excellence in outsourcing

Created by top executives with a combined 40 years of experience in process engineering, iFive delivers a full-service Business Process Outsourcing platform that is ready to drive your business growth.

We build and help you manage a high-performance call center and back-office teams. Our services include hiring recruitment, training, and performance management, so your organization can focus on what you do best.

The Values That Make iFive

Integrity

Integrity and trust must be foundational to everything we do. We must be honest in our work, honest with each other, and reward our customers’ trust in us.

Innovation

The world doesn’t need imitators. It needs innovators. In the way we build solutions, interact with our customers, and build relationships with our employees, iFive must be focused on innovation.

Information

iFive is all about providing valuable information that will give our customers what they need to be successful. If we focus on making our customers successful, iFive will be successful.

Intelligence

Information is useless without a guide. iFive will provide business intelligence that will show our customers the value of their data.

Insight

Insight is the end result of our hard work. We see clarity in the data, and it’s in that clarity that we find opportunity. iFive will deliver insight to our customers, and we will also seek clarity in how we build our business.

Global Presence

Answers to Your Questions

What are the benefits of offshoring?

Lower costs – reduce one of the most expensive parts of your business, your labor costs, support costs and overhead. This will allow you to reinvest in your business to expand offerings and services
Save time and effort – Save time from the tedious task of establishing an Office, IT Support, Human Resources, Recruitment, Payroll and Benefits Management
Flexible and scalable – add additional headcount to your team for any role anytime
Access to talent pool – Access to a vast talent pool of educated professionals ready to work
Availability – Your team can support you and your clients 24×7 365 days a year

Why outsource to the Philippines?

The Philippines, and Metro Manila in particular, has a world-class infrastructure to support 24/7 contact center operations. With a young and agile workforce, data center grade delivery centers, and redundant power and internet, the Philippines is a wise destination to support your customer service initiatives.

Filipino culture is renowned for friendliness, empathy, creativity, and hospitality. This culture has driven many of the largest Fortune 1000 companies to host their service organizations in the Philippines. Our world-renowned Filipino hospitality can be seen in the talent and skill that is readily available in your iFive team.

With its English-based education, Manila has become the largest region in the world for contact center operations. Through proficiency in voice services, email and chat communications and incredibly hospitable and friendly culture, the Philippines remains the premier destination for sophisticated contact center teams.

Why choose iFive?

Created by top executives with a combined 40 years of experience in process engineering, iFive delivers a full-service Business Process Outsourcing platform that is ready to drive your business growth. We have firsthand experience in outsourcing to the Philippines and we will help you navigate the transition with ease.

iFive operates within a culture of performance that combines training, people management, performance management and quality outcomes that deliver the reliable operations that will power your organization forward. Through our emphasis on tactical recruiting, dynamic training, and commitment to leadership development, iFive can deliver you a compelling value proposition for moving your back-office tasks.

How do I start outsourcing with iFive?

Simply select contact us, complete the information and our Business Development Team will reach out to you to get you started.

Is my team shared with anyone other clients?

Your team is dedicated solely to you.

What are the hours of operation?

Our center is open 24×7 365 days a year so you can set the shift you need to best support your business.

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