U.S. companies are increasingly turning to offshore staffing as a strategic solution to streamline operations and enhance productivity. One standout destination for offshoring is the Philippines. Renowned for its skilled workforce, the Philippines offers a vibrant outsourcing industry that has risen to the task of supporting U.S. businesses. The benefits of outsourcing to the Philippines are substantial, including reduced workload, smoother operations, increased productivity, and significant cost savings. While it does take planning and collaboration to hire offshore staff, there are some myths regarding the Philippines/U.S. time zone difference.

Time Zone Myths Debunked

The Philippines is 13 to 16 hours ahead of U.S. time zones. Here, we discuss myths and present the unique advantages such as round-the-clock operations and timely responses to client/customer needs.

Myth #1: Workers in Different Time Zones Cannot Accommodate U.S. Daytime Work Schedules

Staff in the Philippines are accustomed to collaborating with employers in different time zones, often adjusting their schedules to accommodate night shifts for real-time collaboration. Remote staff in the Philippines are well-versed in this dynamic.

Myth #2: Constant Supervision Is Required

Not with a client engagement team and team leaders. These roles are crucial for effective management and communication, serving as a bridge between the iFive Global team and clients across different time zones.

Myth #3: Time Zone Differences Lead to Communication Barriers

Modern communication tools and strategies can mitigate this issue. Regularly scheduled meetings, real-time collaboration platforms, and clear communication protocols can foster effective communication – regardless of which time zone participants are joining from.

 

From Intake Specialists to Customer Service, we have you covered.

 

Myth #4: Quality Suffers When Working in Different Time Zones

Quality is more a factor of effective communication, collaboration, and the skill of the workforce rather than geographical location. Outsourced teams in countries like the Philippines often have a strong educational background and extensive training, ensuring that the quality of work meets or exceeds expectations.

Myth #5: Teams in Different Time Zones May Lack Accountability

Accountability is a matter of clear expectations, regular feedback, and effective project management. Outsourced teams are often highly motivated to deliver quality work, as their success is intertwined with the success of the client. With proper communication and monitoring mechanisms in place, accountability can be maintained.

Strategies for Making Differing Time Zones Work for Your Business

When working with an offshore team in an alternate time zone, there are a few strategies to help mitigate any potential challenges. The norm is for outsourced teams to work within the clients preferred time zone, but exploring these strategies for a full-coverage workflow could be advantageous.

Implementing a Flexible Hours System

Adopting a system of flexible working hours can be an effective strategy to align your daily operations in the U.S. with your team in the Philippines. By adjusting the work schedules of your Philippine team to overlap with your in-house team’s hours, you can facilitate real-time communication and collaboration. This flexibility ensures that there’s always someone available during the critical hours, enhancing productivity and ensuring continuous workflow. Plus, the energetic business park environment in the Philippines supports this approach, with its infrastructure and workforce well-adapted to accommodate various working hours, further supporting a smooth and efficient partnership.

Embrace the Continuous Workflow

Having an offshore team – comprised of various administrative, back-office and support staff – available during U.S. business hours provides numerous benefits. The Continuous Workflow method, works well here, allowing for high-touch projects to be done during U.S. business hours and daily tasks to be completed while the U.S.-based teams rest. This approach supercharges team output, streamlining project delivery and increases productivity, as tasks are handled around the clock.

 

Providing a new standard of support.

 

Leverage Differing Time Zones To Provide 24/7 Coverage

The availability of outsourcing a team during U.S. business hours ensures 24/7 customer support, a valuable asset for companies with time-based and often urgent client/customer needs. Many companies find that having their team work schedules like Tuesday through Saturday or Sunday through Thursday provides ample timely coverage. This capability ensures that, no matter the time, a knowledgeable and dedicated team is ready to address concerns, enhancing overall client satisfaction.

Your Offshore Staffing Advantage

Collaborating with a team in the Philippines offers several benefits, one of which includes leveraging the time zone differences to your advantage. Outsourcing provides U.S companies with the flexibility they need to structure teams and operations efficiently, maximizing productivity, and minimizing costs.

The key to success lies in choosing the right partner, like iFive Global, to unlock the full potential of collaboration across time zones. Embrace the flexibility, expertise, and cost-effectiveness that outsourcing to the Philippines provides, and watch your operations thrive.

 

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